Privacy Policy

URBANDINKR is a pickleball app for players in the Philippines, run by UrbanDrip at urbandrip.club. We decide how your personal data is used here, and you can reach us at hello@urbandrip.club. We follow the Data Privacy Act of 2012 (Republic Act No. 10173).

• From Google when you sign in: your Google account ID, email address, name and profile photo.
• Your profile: handle, display name, town and optional barangay, self-rated level, bio and whether you want to be suggested to nearby players.
• Your play: matches, scores, ratings, session sign-ups, cancellations, court bookings, league entries and court check-ins.
• What you post: messages, group chats, chat and match photos, comments, reactions, reports, and help tickets with any screenshots you attach.
• Technical data: when you were last active, push notification details if you turn them on, the browser details and page recorded on help tickets, and server logs.
• Urban AI chats: your messages and its replies, linked to a scrambled session code rather than your account.
• Waitlist: your email address and the date you joined.

Anyone, even without signing in, and possibly search engines:

• Your handle, display name, Google profile photo, town, bio, level, rating, rating history, win and loss record, and member-since date.
• Confirmed matches, session rosters, comments and single shared feed posts.
• Courts you add, including their map pin.

Never shown to other players: your email address and barangay. Chats are visible to their members, and tickets to you and our admins.

Match photos are visible to the players in that match and our admins, unless every player agrees to make them public.

Right now there is no setting to hide your public profile, and your photo comes from your Google account.

We never track your location in the background. Your browser asks for it only when you tap a feature that needs it.

• Near me and directions: your position stays in your browser and goes to Google Maps, not to our servers.
• Check-in: your position is sent to our server to confirm you are at the court. We do not keep the coordinates, but we keep the court, the day, your distance from it and the location accuracy for 365 days.
• Pinning a court: your position becomes the court's public pin if you choose it, and it may be sent to Google to look up the town and address.

We remove location data from photos before storing them.

• To run the service you asked for: accounts, matches, ratings, bookings, messaging and notifications.
• For our legitimate interests: keeping the app safe, stopping abuse and cheating, handling reports, and fixing errors.
• With your consent: push notifications, browser location, and making match photos public. You can withdraw consent at any time, though the feature may stop working.
• Where the law requires it.

We do not sell your personal data, show ads, or use analytics or advertising trackers. These providers process data for us:

• Render: hosts the app and its logs, in the United States.
• MongoDB: stores the database.
• Cloudinary: stores photos and screenshots.
• Google: sign-in, profile photos loaded directly from Google, and Maps when you use map features.
• Discord: sign-in for admins only.
• DeepSeek: receives your Urban AI messages, without your name or account, to write replies. Don't put personal details in Urban AI.
• Anthropic: receives scoreboard photos and the players' display names when you use automatic score reading. It only suggests a score, and your opponent still confirms it.
• Browser push services (such as Google, Apple, Mozilla and Microsoft): deliver notifications if you turn them on. These can include a short message preview, with phone numbers and emails masked.

These providers may process your data outside the Philippines, including in the United States. We may also disclose data if the law requires it or to protect people's safety. Some of them handle data under their own privacy terms.

• Until we delete it on request: your account, messages, matches, ratings, tickets and submitted match photos. These have no automatic expiry.
• Check-ins and admin audit logs: 365 days.
• Share link statistics: 400 days.
• Notifications: 90 days.
• Urban AI logs: 30 days by default. Admins can set this between 1 and 365 days.
• Error reports: 30 days after the error was last seen, with emails and secrets removed.

Deleting a message clears its text and photo, though a report made before you deleted it keeps a copy of the text for our moderators. Deleting a comment hides it, but its text stays in our database until we erase it. Suspending an account does not delete its data.

Under the Data Privacy Act you can ask to be informed about, access, correct, delete or block your data, get a copy of it, object to its use, and claim damages where the law allows.

You can edit your profile, delete your messages and comments, block players and turn off push notifications yourself. There is no delete-account or export button yet, so email hello@urbandrip.club from your sign-in address and we will handle the request. We may need to keep some records, such as what the law requires or what is needed to protect other players' match history.

You can also complain to the National Privacy Commission of the Philippines.

We use only what the app needs. There are no advertising or analytics cookies.

• Sign-in cookies: keep you signed in, up to 30 days after your last visit.
• Urban AI cookie: a scrambled chat session code, for 1 day.
• Banner cookie: remembers a dismissed announcement, for 90 days.
• Browser storage: your Urban AI chat history, sound settings and similar preferences stay on your device until you clear them.
• Service worker: delivers push notifications.

We use encrypted connections, encrypted session cookies, access checks and rate limits, and we limit admin access. Messages are not end-to-end encrypted. Admins can't open private chats in the app, but they see the content of reported messages, and anyone with database access could read stored messages. No system is perfectly secure, so please don't share anything highly sensitive here.

You must be at least 13 to use URBANDINKR, and under-18s need a parent or guardian's permission. Public profiles apply to everyone, so a parent or guardian should review them with younger players. If you believe a child under 13 has signed up, email hello@urbandrip.club and we will remove the account.

We will update this page when our practices change and post a notice in the app for important changes. Questions or requests: hello@urbandrip.club. Urban AI has its own short privacy notice, and using the app is also covered by our Terms of Use.